Digital Passes FAQs

QR passes, delivery, scanning, and verification. All FAQ topics

What is a digital pass?

A personalized QR pass for the event, sent to your email and WhatsApp, viewable at /pass/.

How do I get my pass?

After registration or invite claim, your pass is generated instantly and delivered by email and WhatsApp.

Where can I view my pass online?

Open your Townhall dashboard → My Events/Bookings, or use the link in your email.

How do I check in at the venue?

Show your pass QR at the registration desk — organizers scan it for entry.

Can I download my pass as an image?

Yes — the pass page offers a downloadable PNG.

What if I lose my pass email?

View or re-download it from your dashboard anytime.

Can I share my pass with someone?

Passes are personalized — sharing is not recommended. Contact the organizer for a transfer.

How do organizers scan passes?

They use the Townhall scanner page/app; each scan is logged per gate with timestamp.

What is a pass checkpoint?

A check-in point (e.g. Main Gate, Hall A) where staff scan entries/exits.

Can I have multiple passes for a team?

Each attendee gets their own personalized pass.

Does the pass expire?

The pass is valid on the event's listed dates.

What if my QR does not scan?

Ask staff to try the manual code entry option on the scanner page.

Is the pass valid for all days?

Yes — partnered passes like ICS 2026 are valid 8–11 October 2026.

Can I print my pass?

Yes — download the PNG and print it for offline entry.

What details are on the pass?

Your name, organization, designation, pass code, and QR code.

Can I update my pass name?

Contact the organizer for corrections.

Are passes free?

Many partnered passes (like ICS 2026) are free for registered attendees.

How do I claim an ICS 2026 pass?

Use your invite link/token to claim — the pass is generated after claiming.

Can I forward my pass email to a colleague?

Only the named attendee should use the pass.

What if I registered but got no pass?

Check your dashboard and spam folder; then contact support@townhall.host.